Guarantee & Insurance

Guarantee & Insurance

GUARANTEED QUALITY

ALL of our products come complete with our no questions asked guarantee. The steroids we sell are all made by well known pharmaceutical companies around the globe. We guarantee that the quality is ensured.


GUARANTEED SERVICE

We are available for service anytime of the week (unless posted otherwise on our homepage). We guarantee to return your email within 48 hours of sending it.


GUARANTEED DELIVERY

Although we ship with maximum discretion and have a high rate (over 90%) of successful deliveries, there is still a possibility of risk with international shipping that customs will stop a shipment for inspection. Although you can get 100% Reshipment Guarantee when you select insurance option at checkout. (fee 10% order sub-total)

ADVANTAGES FOR YOU

  • FREE RESHIPPING IN CASE OF BLOCKAGE
  • FREE SHIPPING IN CASE OF BREAKAGE
  • FREE SHIPPING IN CASE OF LOSS

So if your package was detained by customs, you benefit by a 100% replacement. If the package is seized by customs, simply email us a high resolution scanned copy or picture of the original letter of the customs seizure and it's envelope and we will resend full of the order absolutely free of charge. (Do not respond to the customs letter). If your order does not arrive in 20 business days most probably it means that is seized by customs and you should expect a seizure note (that can take from few days to 1 month due to their system bureaucracy).

We don't reship orders unless a customs seizure letter copy is supplied to us
You should wait 20 days before contacting us about any undelivered product.
 

INSURANCE GENERAL CONDITIONS
 

•In the case of using the insurance for the loss of a parcel, the delivery address used must be complete, detailed and perfectly accurate. The full name used during a delivery warranty must be perfectly accurate and complete. In addition, the full name used in under guaranteed delivery must match the names on the mailbox. If the package is delivered to a different person than indicated on the package retrieves your package (neighbor family or other), the insurance will be cancelled without refund.

•In the case of using the insurance for customs seizure, if the address was black-listed the insurance will be cancelled without refund. An address considered as black-listed is a registered address in the basic customs given as an address with at least one package blocked by customs in the 5 years before the order. In the case of a validation of the insurance for a customs seizure, please send us a new address a new name that never has been black-listed.

•In the case of using the insurance for breakage, a photo showing breakage during transport has to be taken and forwarded immediately to the customer service upon receiving the package. After 24 H period, the warranty for breakage will be invalid.

•The insurance covers the loss of parcel, breakage or seizure of the package, at maximum of 500 USD excluding transport and out insurance.

•No refund will be performed by the insurance, you are entitled to resend one of your order at maximum of 500 USD.

•You are entitled to one resending parcel maximum per order, if the package encounters a new problem STEROIDSCHEAP.COM may not return a third package under conditions described above.

•If the customer refuses delivery of the package, the insurance will be cancelled without refund.

•If the customer is not present at his first delivery, the insurance will be cancelled without refund.

•As part of a relay point delivery, it may be that the point relay chosen by the client is closed (Holiday’s shopping, other …). In this case the package will be deposited at the nearest point relay. This information will be indicated in its order tracking. The Internet user has a period of 10 working days of the delivering to point relay to retrieve his package. Beyond this time, it will be considered as improper and the return of the package will be considered as lost, the insurance will be cancelled without refund.